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M: I wonder whether it would be possible to change this double room to two single rooms.W: Sorry, sir. All the single rooms are occupied. But if you like, I can check with the Grand Hotel to see if they have any. What’s the woman going to do for the man（）
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W: If I were you, I would have accepted the job.M: I turned down the offer because it would mean "frequent business trips away from my family". Why didn’t the man accept the job（）
W: I need a car this weekend, but mine has broken down.M: I’m sorry to hear it, but you can always rent one if you have a license. What does the man mean（）
Questions 19 to 22 are based on the conversation you have just heard.19-22M: Hi, Ashley, how is your research going on It’s complicated.W: It is OK. I referred to so many literatures.M: I also did that, but I still cannot focus on the main point of my research.W: Don’t worry. Let’s try. People nowadays are faced with a work- related problem.M: So you mean workplace friendships are like a double- edged sword.W: That’s true, although the benefits of a friendly workplace can be really positive.M: What is the other side of the coinW: Well, organizations should be aware of the potential difficulties and how to manage friendships at work.M: I take for granted the leaders of the organizations would be so happy to see such friendly working atmospheres.W: According to the study and data, many people were concerned about going "softer" with their friends and being expected to treat them with special privileges.M: Yes, I understand in this way people naturally want to make their friends feel special.W: Actually, this conflicts with organizational practices or norms of fairness and equality. Then tension would be created in the relationship.M: Oh, it sounds like a dilemma. Workplace friendship is favored by people; however, new problems come into being.W: Absolutely, it is really difficult for the organizations to try to provide friendly environments and encourage workplace friendships, and at the same time they should have policies in place to manage potential difficulties.M: I see. Your analysis is logical. Thank you for helping me.W: You are welcome. What is the man’s problem（）
Questions 23 to 25 are based on the conversation you have just heard.23-25W: Hi, Mike, do you have a minute to spareM: Yes, Sherry, how can I help youW: Well, I have been getting noisy music coming from your apartment and it is always there from 9 o’clock to 12 o’clock in the evening when I am trying to study. Is it possible to turn down and contain your noise to your apartmentM: Oh, I’m sorry about that. I hadn’t been back to my apartment for two weeks and in fact, I just got back today. It must be Jimmy, my new roommate. I forgot to tell him how thin the walls are around here, so it may be my fault.W: I realize that. Could you have a word with that guy Jimmy and get him to lower the volume, for it is really disturbing It’s not that I don’t enjoy that kind of music. It’s just that.., well you know how it is around this time of the year with midterms and everything.M: No problem. And I tell you that I won’t even mention that it was you who complained.W: Well, Mike, I appreciate it, but I’m afraid that this is not the only issue I have to bring up. Jimmy is also taking up two parking places in the parking lot. As you know, we are kind of short on parking spaces here.M: Really, I didn’t know that! That’s selfish of him to do so. Well, Sherry, I’ll give him piece of my mind tonight.W: I just hope you can settle things peacefully. I don’t want to be the villain causing you guys to have a stir up.M: Oh, don’t worry. Yeah, it’s not like it’s the most pleasant thing to do and it is not what I want to do, but I want to set the rules clear.W: That’s very kind of you. What’s the second issue the woman complained about（）
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