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· You will hear part of a conversation between a management consultant and a Training Manager of Anderson，a chain supermarket，who are talking about the importance of case studies for staff train-ing． · For each question 23-30，mark one letter A，B or C for the correct answer. · You will hear the recording twice． The consultant recommended‘case study’because case studies can
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· You will hear part of a conversation between a management consultant and a Training Manager of Anderson，a chain supermarket，who are talking about the importance of case studies for staff train-ing． · For each question 23-30，mark one letter A，B or C for the correct answer. · You will hear the recording twice． What is the final step in developing a successful case study
· Read the article below about how to build up and keep healthy relations with co-workers． · Choose the correct word or phrase to fill each gap frOm A．B．C or D on the opposite page． · For each question 21-30，mark one letter(A，B，C or D)on your Answer Sheet．Coworker relations：defuse tension with tact It’s Monday morning，and you haven’t even had your coffee yet． But that hasn’t stopped a colleague from．telling you all about his adventurous weekend。In fact，you’ve heard several stories in extreme detail，and he shows no (21) of stopping．You just want to get to work，but how do you say so without (22) ．the other person’s feelingsThis situation，like many others，requires tact and diplomacy．When you work in close quarters，issues like this one are bound to (23) ．from time to time. Thankfully，speaking with a coworker about an awkward issue doesn’t have to induce panic．Here’s how to (24) the situation： First， (25) ．the circumstances．Before saying anything to your colleague，weigh the pros and cons of speaking up．Second，explain the impact．If a (26) conversation is necessary，don’t confront the person in a group setting．Voicing your frustration in front of others could (27) ．your colleague．Instead．explain your concern when you’re alone with your coworker and let the person know how the situation (28) ．you．Last，reach an agreement．Don’t end the conversation without coming to some sort of resolution．Solving the issue may require a (29) .For example，If you find your coworker’s music loud and annoying．he may agree to use headphones during the mornings and afternoons if you don’t mind that he uses his speakers later in the day，when things have (30) ．down． Remember that every situation is different and that some conversations with a coworker will be awkward regardless of your approach．But by being honest and respectful with colleagues，you’ll solve issues before they fester and ensure your work relationships remain healthy．
· Read the article below about how to build up and keep healthy relations with co-workers． · Choose the correct word or phrase to fill each gap frOm A．B．C or D on the opposite page． · For each question 21-30，mark one letter(A，B，C or D)on your Answer Sheet．Coworker relations：defuse tension with tact It’s Monday morning，and you haven’t even had your coffee yet． But that hasn’t stopped a colleague from．telling you all about his adventurous weekend。In fact，you’ve heard several stories in extreme detail，and he shows no (21) of stopping．You just want to get to work，but how do you say so without (22) ．the other person’s feelingsThis situation，like many others，requires tact and diplomacy．When you work in close quarters，issues like this one are bound to (23) ．from time to time. Thankfully，speaking with a coworker about an awkward issue doesn’t have to induce panic．Here’s how to (24) the situation： First， (25) ．the circumstances．Before saying anything to your colleague，weigh the pros and cons of speaking up．Second，explain the impact．If a (26) conversation is necessary，don’t confront the person in a group setting．Voicing your frustration in front of others could (27) ．your colleague．Instead．explain your concern when you’re alone with your coworker and let the person know how the situation (28) ．you．Last，reach an agreement．Don’t end the conversation without coming to some sort of resolution．Solving the issue may require a (29) .For example，If you find your coworker’s music loud and annoying．he may agree to use headphones during the mornings and afternoons if you don’t mind that he uses his speakers later in the day，when things have (30) ．down． Remember that every situation is different and that some conversations with a coworker will be awkward regardless of your approach．But by being honest and respectful with colleagues，you’ll solve issues before they fester and ensure your work relationships remain healthy．
· Read the article below about how to build up and keep healthy relations with co-workers． · Choose the correct word or phrase to fill each gap frOm A．B．C or D on the opposite page． · For each question 21-30，mark one letter(A，B，C or D)on your Answer Sheet．Coworker relations：defuse tension with tact It’s Monday morning，and you haven’t even had your coffee yet． But that hasn’t stopped a colleague from．telling you all about his adventurous weekend。In fact，you’ve heard several stories in extreme detail，and he shows no (21) of stopping．You just want to get to work，but how do you say so without (22) ．the other person’s feelingsThis situation，like many others，requires tact and diplomacy．When you work in close quarters，issues like this one are bound to (23) ．from time to time. Thankfully，speaking with a coworker about an awkward issue doesn’t have to induce panic．Here’s how to (24) the situation： First， (25) ．the circumstances．Before saying anything to your colleague，weigh the pros and cons of speaking up．Second，explain the impact．If a (26) conversation is necessary，don’t confront the person in a group setting．Voicing your frustration in front of others could (27) ．your colleague．Instead．explain your concern when you’re alone with your coworker and let the person know how the situation (28) ．you．Last，reach an agreement．Don’t end the conversation without coming to some sort of resolution．Solving the issue may require a (29) .For example，If you find your coworker’s music loud and annoying．he may agree to use headphones during the mornings and afternoons if you don’t mind that he uses his speakers later in the day，when things have (30) ．down． Remember that every situation is different and that some conversations with a coworker will be awkward regardless of your approach．But by being honest and respectful with colleagues，you’ll solve issues before they fester and ensure your work relationships remain healthy．
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