在与客户沟通的过程中，要形成完整的( )，包括时间、地点、沟通人员、事件和处理结果等。
A. 会审制度
B. 跟踪分析
C. 沟通记录
D. 沟通服务
通过运用仪器、仪表、工具等对检测对象进行测量，以检测其是否符合质量要求的是( )。
A. 观感查验
B. 使用查验
C. 检测查验
D. 试验查验
According to the passage, ______.
A. managers need a degree and the ability to communicate
B. training needs to be done in groups to be successful
C. managers today must have good communication and leadership skills
D. industrial managers do not need to write letters
Which statement is true according to the passage
A. Mastectomy used to be considered the only safe course.
B. The chances of survival after a mastectomy are greater than after lumpectomy.
C. Mastectomy can decrease the patients' chances of a care.
D. Most women prefer lumpectomy.
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