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Dear Sir, Your shipment of twelve thousand "Smart" watches was received by our company this morn ing. However, we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions with regard to this order. Late delivery of the goods has caused us to disappoint several of our most valued customers. The second complaint concerns (涉及) the mismatch in color between the watches we ordered and those delivered. As a result of the above problems, therefore, we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory. We look forward to your prompt reply. Yours sincerely, Marks Swift Managing Director, Johnson & Sons Ltd. What is the second complaint about The second complaint concerns the ______ between the watches Mr. Swift’s company ordered and those delivered.

Spring is a (11) season. The temperatures are mild, and the blooming trees and flowers make the city bright (12) This is the time when we can begin to wear lighter and more brightly colored clothes and go (13) more often. Small children like to bring their kites out to squares in the city and field in the suburb. Also, this is the season for the grave(墓穴,坟墓) cleaning day when we go to (14) our past generations. I enjoy going back to the village on this (15) after being in the city for the winter months. Spring is a (11) season. The temperatures are mild, and the blooming trees and flowers make the city bright (12) This is the time when we can begin to wear lighter and more brightly colored clothes and go (13) more often. Small children like to bring their kites out to squares in the city and field in the suburb. Also, this is the season for the grave(墓穴,坟墓) cleaning day when we go to (14) our past generations. I enjoy going back to the village on this (15) after being in the city for the winter months.

Dear Sir, Your shipment of twelve thousand "Smart" watches was received by our company this morn ing. However, we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions with regard to this order. Late delivery of the goods has caused us to disappoint several of our most valued customers. The second complaint concerns (涉及) the mismatch in color between the watches we ordered and those delivered. As a result of the above problems, therefore, we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory. We look forward to your prompt reply. Yours sincerely, Marks Swift Managing Director, Johnson & Sons Ltd. Why did Mr. Swift write this letter Because he wishes to complain about the serious delay in delivery and ______ to carry out the instructions with regard to the order.

Dear Sir, Your shipment of twelve thousand "Smart" watches was received by our company this morn ing. However, we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions with regard to this order. Late delivery of the goods has caused us to disappoint several of our most valued customers. The second complaint concerns (涉及) the mismatch in color between the watches we ordered and those delivered. As a result of the above problems, therefore, we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory. We look forward to your prompt reply. Yours sincerely, Marks Swift Managing Director, Johnson & Sons Ltd. What made several most important Customers of Mr. Swift’s company disappointed The late ______.