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Qualities of Great ManagersGreat managersaccept (16) ______know how to give (17) ______ properlycriticize (18) poor ______find out (19) customers’ ______see (20) ______learn (21) ______look out for (22) higher-level ______ 22（）
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Emperor Hotel Conference CenterReservation FormTYPE OF ROOM BOOKED: (9) three ______ rooms and one big roomDATE OF CONFERENCE: (10) January ______NUMBER OF PARTICIPANTS: (11) about ______ peopleDISCOUNT: (12) ______%TOTAL PRICE PER DAY: (13) $ ______CONTACT NAME: (14) ______ SewardACCOUNT NUMBER: (15) ______ -3218 15（）
TEXT D It is a long time for a large mount of big corporations or international companies to pay much attention to an ever-important subject -- Industrial Psychology. For studying and using the subject, they can produce more profits than ever before. So, what is its definition It is an application of various psychological techniques to the selection and training of industrial workers and to the promotion of efficient working conditions and techniques, as well as individual job satisfaction. This field of applied psychology first became prominent during World War II, when it became necessary to recruit and train the large number of new workers who were needed to meet the expanding demands of industry. The selection of workers for particular jobs is essentially a problem of discovering the special intelligence and personality characteristics needed for the job and of devising tests to determine whether candidates have such intelligence and characteristics. The development of tests of this kind has long been a field of psycho- logical research. Once the worker is on the job and has been trained, the fundamental aim of the industrial psychologist is to find ways in which a particular job can best be accomplished with a minimum of effort and a maximum of individual satisfaction. The psychologist’s function, therefore, differs from that of the so-called efficiency expert, who places primary emphasis on increased production. Psychological techniques used to lessen the effort involved in a given job include a detailed study of the motions required to do the job, the equipment used, and the conditions under which the job is performed. These conditions include ventilation, heating, lighting, noise, and anything else affecting the comfort or morale of the worker. After making such a study, the industrial psychologist often determines that the job in question may be accomplished with less effort by changing the routine motions of the work itself, changing or moving the tools, improving the working conditions, or a combination of several of these methods. Industrial psychologists have also studied the effects of fatigue on workers to determine the length of working time that yields the greatest productivity. In some cases such studies have proven that total production on particular jobs could be increased by reducing the number of working hours or by increasing the number of rest periods, or "breaks", during the day. Industrial psychologists may also suggest less direct requirements for general improvement of job performance, such as establishing a better line of communication between employees and management. If a boss wants to get more profits, he can do the following things EXCEPT ______.
TEXT B One thing that distinguishes the online world from the real one is that it is very easy to find things. To find a copy of The Economist in print, one has to go to a news-stand, which may or may not carry it. Finding it online, though, is a different proposition. Just go to Google, type in "economist" and you will be instantly directed to economist.com. Though it is difficult to remember now, this was not always the case. Indeed, until Google, now the world’s most popular search engine, came on to the scene in September 1998, it was not the case at all. As in the physical world, searching online was a hit-or-miss affair. Google was vastly better than anything that had come before: so much better, in fact, that it changed the way many people use the web. Almost overnight, it made the web far more useful, particularly for non- specialist users, many of whom now regard Google as the internet’ s front door. The recent fuss over Google’s stock market flotation obscures its far wider social significance: few technologies, after all, are so influential that their names become used as verbs. Google began in 1998 as an academic research project by Sergey Brin and Lawrence Page, who were then graduate students at Stanford University in Palo Alto, California. It was not the first search engine, of course. Existing search engines were able to scan or "crawl" a large portion of the web, build an index, and then find pages that matched particular words. But they were less good at presenting those pages, which might number in the hundreds of thousands, in a useful way. Mr Brin’s and Mr Page’s accomplishment was to devise a way to sort the results by determining which pages were likely to be most relevant. They did so using a mathematical recipe, or algorithm, called PageRank. This algorithm is at the heart of Google’s success, distinguishing it from all previous search engines and accounting for its apparently magical ability to find the most useful web pages. Untangllng the web PageRank works by analysing the structure of the web itself. Each of its billions of pages can link to other pages, and can also, in turn, be linked to. Mr Brin and Mr Page reasoned that if a page was linked to many other pages, it was likely to be important. Furthermore, if the pages that linked to a page were important, then that page was even more likely to be important. There is, of course, an inherent circularity to this formula--the importance of one page depends on the importance of pages that link to it, the importance of wb4ch depends in turn on the importance of pages that link to them. But using some mathematical tricks, this circularity can be resolved, and each page can be given a score that reflects its importance. The simplest way to calculate the score for each page is to perform a repeating or "iterative" calculation (see article). To start with, all pages are given the same score. Then each link from one page to another is counted as a "vote" for the destination page. Each page’s score is recalculated by adding up the contribution from each incoming link, which is simply the score of the linking page divided by the number of outgoing links on that page. (Each page’s score is thus shared out among the pages it links to.) Once all the scores have been recalculated, the process is repeated using the new scores, until the scores settle down and stop changing (in mathematical jargon, the calculation "converges"). The final scores can then be used to rank search results: pages that match a particular set of search terms are displayed in order of descending score, so that the page deemed most important appears at the top of the list. "Though it is difficult to remember now, this was not always the case." In the 1st paragragh, this sentence suggests that______.
TEXT A Historical developments of the past half century and the invention of modern telecommunication and transportation technologies have created a world economy. Effectively the American economy has died and been replaced by a world economy. In the future there is no such thing as being an American manager. Even someone who spends an entire management career in Kansas City is in international management. He or she will compete with foreign firms, buy from foreign firms, sell to foreign films, or acquire financing from foreign banks. The globalization of the world’s capital markets that has occurred in the past 10 years will be replicated right across the economy in the next decade. An international perspective has become central to management. Without it managers are operating in ignorance and cannot understand what is happening to them and their firms. Partly because of globalization and partly because of demography, the work forces of the next century are going to be very different from those of the last century. Most firms will be employing more foreign nationals. More likely than not, you and your boss will not be of the same nationality. Demography and changing social mores mean that white males will become a smaller fraction of the work force as women and minorities grow in importance. All of these factors will require changes in the traditional methods of managing the work force. In addition, the need to produce goods and services at quality levels previously thought impossible to obtain in mass production and the spreading use of participatory management techniques will require a work force with much higher levels of education and skills. Production workers must be able to do statistical quality control; production workers must be able to do just in-time inventories. Managers are increasingly shifting from a "don’t think, do what you are told" to a "think, I am not going to tell you what to do" style of management. This shift is occurring not because today’s managers are more enlightened than yesterday’s managers but because the evidence is rapidly mounting that the second style of management is more productive than the first style of management. But this means that problems of training and motivating the work force both become more central and require different modes of behavior. In the world of tomorrow managers cannot be technologically illiterate regardless of their functional tasks within the firm. They don’t have to be scientists or engineers inventing new technologies, but they have to be managers who understand when to bet and when not to bet on new technologies. If they don’ t understand what is going on and technology effectively becomes a black box, they will fail to make the changes that those who do understand what is going on inside the black box make. They will be losers, not winners. Today’s CEOs are those who solved the central problems facing their companies 20 years ago. Tomorrow’s CEOs will be those who solve central problems facing their companies today. Sloan hopes to produce a generation of managers who will be solving today’s and tomorrow’s problems and because they are successful in doing so they will become tomorrow’s captains of business. Speaking of the problems of training and motivating laborers, the author implies that ______.
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