题目内容

导游人员在景区讲解时应掌握的要领有( )。

A. 在景区游览指示图前向游客说明游览线路等
B. 确定讲解主题，引导游客去发现最独特之处
C. 讲解不同的内容时，灵活使用各种讲解技法
D. 讲解熟悉或擅长的内容时，不过于张扬卖弄
E. 面面俱到，边看边讲，尽量走完整景区

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业务性事故是指因旅游服务部门运行机制出现故障造成的事故。可分为( )。

A. 轻微事故
B. 一般事故
C. 严重事故
D. 自然事故
E. 责任事故

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A. which
B. when
C. it
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He______taking a little walk when he saw the boy fall into the river.

A. happened to be
B. happened to
C. was happening
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The peasants wanted to______with the businessman for some salt.

A. quarrel
B. barter
C. ask
D. change