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· You will hear part of a conversation between a management consultant and a Training Manager of Anderson，a chain supermarket，who are talking about the importance of case studies for staff train-ing． · For each question 23-30，mark one letter A，B or C for the correct answer. · You will hear the recording twice． Which of the following is NOT true about the narratives in case studies
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· Read the article below about money management in Britain． · For each question 31-40．write one word in CAPITAL LETTER on your Answer Sheet. Younger people are more likely to talk about their money issues than their elder counterparts，it has been revealed．Saga Personal Finance has found that 14 percent of over-50s are happy to talk about their finances ln (31) ，compared to 21 percent of under.50s．People (32) ．claimed they are unwilling to discuss money openly said they believe those matters should stay private(50 percent)and a tenth explained it was (33) they were embarrassed about their financial situation．Around half of the under-50s said they were happy to (34) ．money with their friends，whereas this fell to 30 percent among the older group．It was also revealed that 71 percent of Brits in a relationship have a separate current (35) ，explaining that they want to keep their money apart as the main (36) ．Nearly a fifth claimed it was because they did not want to take responsibility (37) ，someone else’s spending and 12 percent explained this was a good way to avoid arguments regarding finances．However，15 percent of couples said they argue about money more than any (38) ．issue，with one in four having a row about it several (39) a month．It was also interesting to find out that arguments regarding money appear to occur more between couples who have been together a while， (40) may be because they feel more comfortable bringing up the‘sticky’issue．
· You will hear part of a conversation between a management consultant and a Training Manager of Anderson，a chain supermarket，who are talking about the importance of case studies for staff train-ing． · For each question 23-30，mark one letter A，B or C for the correct answer. · You will hear the recording twice． The consultant recommended‘case study’because case studies can
· You will hear part of a conversation between a management consultant and a Training Manager of Anderson，a chain supermarket，who are talking about the importance of case studies for staff train-ing． · For each question 23-30，mark one letter A，B or C for the correct answer. · You will hear the recording twice． What is the final step in developing a successful case study
· Read the article below about how to build up and keep healthy relations with co-workers． · Choose the correct word or phrase to fill each gap frOm A．B．C or D on the opposite page． · For each question 21-30，mark one letter(A，B，C or D)on your Answer Sheet．Coworker relations：defuse tension with tact It’s Monday morning，and you haven’t even had your coffee yet． But that hasn’t stopped a colleague from．telling you all about his adventurous weekend。In fact，you’ve heard several stories in extreme detail，and he shows no (21) of stopping．You just want to get to work，but how do you say so without (22) ．the other person’s feelingsThis situation，like many others，requires tact and diplomacy．When you work in close quarters，issues like this one are bound to (23) ．from time to time. Thankfully，speaking with a coworker about an awkward issue doesn’t have to induce panic．Here’s how to (24) the situation： First， (25) ．the circumstances．Before saying anything to your colleague，weigh the pros and cons of speaking up．Second，explain the impact．If a (26) conversation is necessary，don’t confront the person in a group setting．Voicing your frustration in front of others could (27) ．your colleague．Instead．explain your concern when you’re alone with your coworker and let the person know how the situation (28) ．you．Last，reach an agreement．Don’t end the conversation without coming to some sort of resolution．Solving the issue may require a (29) .For example，If you find your coworker’s music loud and annoying．he may agree to use headphones during the mornings and afternoons if you don’t mind that he uses his speakers later in the day，when things have (30) ．down． Remember that every situation is different and that some conversations with a coworker will be awkward regardless of your approach．But by being honest and respectful with colleagues，you’ll solve issues before they fester and ensure your work relationships remain healthy．
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