So you’ve __________ for minibar items you didn’t _________?
A. taken, consume
B. charged, buy
C. billed, look
D. charged, consume
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Small talk is the conversation which can break the ice. Which of the following sentences are small talks when picking up a guest?
A. How was your trip?
Beautiful day, isn’t it?
C. Is it your first time here?
Do you like the food here?
What topics could the hotel attendant talk about when picking up the guest from the airport?
A. the weather and climate
B. the trip
C. impression of the city
D. guest's family
If the guest has more than one piece of luggage. The bellboy will bring a __________ and pick up all the luggage.
A. car
B. stock
C. tray
D. trolley
___________ is a polite way of saying "You go first."
A. This way please.
B. Follow you.
C. After you.
D. It's my pleasure.