J 1139 Janus Avenue Laketown, NY 100023 November 14, 1982Personnel ManagerBrown and Nelson Department Store2933 I stand JacksonNew York, NY 100034Dear Personnel Manager, I would like to complain about the service of your shop-assistants in the men’s clothing department. I was in your store last week and wanted to purchase a coat. There were a number of shop-assistants in the area, but no one offered to help me. Finally, I asked for some help, and a young man came to me, very unwillingly. Although he helped me find a coat I liked very much, he could not answer several of my questions about the coat and did not show that he wanted to find the answers by asking other shop-assistants, who may know. Several days later I found a similar coat in another store, and because the shop assistant was very helpful in meeting my needs, I bought the coat. I have been buying things from your store for a long time and have always found your shop assistants to be very helpful, I hope that the problem with the men’s department will soon be solved so that people would want to visit yours more often. Thank you for your time spent on this letter. Yours Larry T. Drakes This letter is written to ______.
A. a friend
B. a stranger
C. a family member
查看答案
D One day Jack’s wife was cleaning out a closet (壁橱), and she found eight broken umbrellas. Jack looked at them and said, "I’ll take them all to the umbrella shop and have them repaired. They are too good to be thrown away." He took the eight umbrellas to the shop and left them there. "They’ll be ready tomorrow," the shopkeeper (店主) told him. That evening Jack went home from the office by bus as usual. He sat next to an old woman. She had an umbrella on the floor near her. When the bus reached Jack’s stop, he picked up the woman’s umbrella and stood up. "Hey!" the woman said. "That’s my umbrella." "I’m so sorry," Jack said, giving it to her. "I wasn’t thinking. Please forgive me." The next day he collected (取回) the umbrellas from the umbrella shop and got on the bus. As he sat down, a voice behind him said, "You have certainly had a successful day!" Jack turned around and saw the woman whose umbrella he had almost taken the day before. On the day Jack collected the umbrellas, what did the woman mean when she said, "You have certainly had a successful day!"
A. One of them was hers.
B. He had stolen them.
C. He had been successful in repairing them.
H People choose colors when they buy things. Because of this, factories want to make things that are the colors people buy. For example, a car factory needs to know how many red cars or green ones they should make. Good businessmen (商人) know that young people’s colors are different from old people’s, and men’s are different from women’s. Young children react (反应) to the color of anything before they react to its shape. They like warm colors—red, yellow, and orange. When people get older, they begin to react more to the shape than color. The most liked color of grown-ups of all countries is blue. Their second loved color is red, and their third is green. On the whole, women like brighter colors than men do. Almost everyone likes red, but women like yellow and green more than men do. If two things are the same except color, they will look different. A red thing always looks nearer than a blue one just like bright things look larger than dark ones. That’s why large or fat people who want to look smaller or thinner wear dark clothes. Why do factories want to know how people feel about different colors
A. People care more about the colors of things than the shapes.
B. People choose to buy things by their colors.
C. People like things with bright colors.
K When George’s car stopped at the traffic (交通) lights, he couldn’t start it again. The cars behind him sound their horns (喇叭) and some drivers began to shout. George got out of his car and pushed it to the side of the road. A young man and his girlfriend were standing at a bus-stop not far away. "Excuse me," said George. "Do you know anything about cars" The girl was about to say something, but her boyfriend stopped her. "Leave it to me," he said and opened the cover at the front of the car. "Oh, dear, it looks bad." he shook his head. George was a little surprised. "Actually...er...the engine (发动机) is at the back." "Oh," said the young man, "it’s a foreign car. In that case, I can’t help you." "Can I have a look now" asked the girl politely. She took the cover off the engine at the back of the car and asked George for his tools (工具). She worked for five minutes and the car started. "Thank you," said George. "Can I drive you home or anywhere" "Yes," said the girl. "To the library. I’m going to get him a book about cars.\ According to the story, it seems ______ for the girl to put the car right.
A. easy
B. difficult
C. interesting
E Mrs Brown’s telephone number was 476082, and the number of the cinema was 476028, so people often made a mistake and telephone her when they wanted the cinema. One evening the telephone bell rang and Mrs Brown answered it. A tired man said, "At what time does your last film begin" "Tm sorry," said Mrs Brown, "but you have the wrong number. This is not the cinema." "Oh, sorry, it began twenty minutes ago Goodbye," said the man. Mrs Brown was very surprised, so she told her husband. He laughed and said, "The man’s wife wanted to go to the cinema, but he was feeling tired, so he telephoned the cinema. His wife hears him, but she couldn’t hear you. Now they will stay at home this evening, and the husband will be happy.\ Why did Mrs Brown feel surprised after she answered the telephone
A. Because the man wanted the cinema.
Because she didn’t understand what the man meant.
C. Because she was wrong with her telephone.