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A—Safety & Environment Protection DepartmentB—Finance DepartmentC—Export DepartmentD—Storage & Transportation DepartmentE—Electronic Business & Customer ServiceF—Advertisement Planning DepartmentG—Logistics DepartmentH—Technology and Quality DepartmentI—Customer Service DepartmentJ—After-sales DepartmentK—Personnel DepartmentL—Research and Development DepartmentM—Purchase DepartmentN—Production DepartmentO—Quality Assurance DepartmentP—Public Relation Department （）生产部（）技术质量部

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He speaks English as if he (be)（）a native speaker, but he is from China.

You should make (refer)（）to an English-English dictionary.

[听力原文]11-15Newspapers are not nearly as popular today as they were in the past. There are not very many people who seriously read a newspaper everyday. Most people read only the sports page, the comics, and perhaps the classified advertisements. Most people don’t take the time to read the real news. Newspaper editors say their readers are lazy. They say nobody really wants to read a newspaper. So they have to trick people into reading the news. They attempt to catch the readers’ interest with the pictures and exciting headlines. Why are newspapers not as popular as they were in the past？

Dear Ms. Schuler,In answer to the notice enclosed with our April rent receipt, my roommates and I wish to protest your decision to refuse to give us the $ 500 rental deposit we paid you when we moved into our apartment last September. At the time you agreed to return our deposit in full at the end of the school year unless we failed to pay you on time or keep the furniture and mom in good condition.We have taken good care of our apartment, even going so far as to repaint the kitchen at our own expense (and with your encouragement). We have done no damage and have kept the room clean. We would like to invite you to pay us a visit to see in person that the apartment is in better condition now than when you rented it to us last fall. We’re sure such a visit would convince you that to refuse us our money would be to do us an injustice.Very truly yours,Jennifer Liggett Who is Ms. Schuler（）