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Dear Mr Michaels, Although I have been very ______ with the service I have received from your establishment in the past, I must express my displeasure with the recent repair work that was performed on my automobile. Although your mechanic ______ me that the oil leak was fixed, the problem has continued and there is now a big oil puddle in my garage. I know that your service policy states that all repair work is guaranteed. I will hold you to your word. I will be bringing the car in next Monday, and as I am a salesman, I need the car before the following Tuesday. I hope that the problem will be fixed with haste and with ______ cost. I am enclosing the invoice given to me by the mechanic. If there are any problems with my request you can reach me at 025-783-2586. Regards, Oliver Smith

A. assured
B. ensured
C. repaired
D. taught

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Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four answer choices are given below each of the sentences. Select the best answer to complete the sentence. Thank you for your purchase of a HS premier digital clock radio. This HS radio allows you to pick up meteorological forecasts from around the world, as well as an international selection of news, sports, music and more. To turn the radio on, simply insert the batteries ______ or plug in the included AC adaptor. An antenna is included, as is an adaptor that fits a powerful satellite receiver. Extra antennas and other accessories, such as earphones, larger speakers, and a custom designed carrying case, can be ordered by ______ our website or by visiting major retail outlets ______ you that stock our products. We recommend returning the enclosed registration card. This will guarantee you a one- year free service period.

A. consulting
B. referring
C. requesting
D. buying

Volunteers Wanted! There have been many cases reported by residents of stray dogs going through an open window and eating the food a family was preparing to have for dinner. These dogs just didn’t magically appear out of thin air. A majority of them were ______ household pets. Our community must ______ from abandoning their unwanted pets. We have recently begun an adoption program to get the problem ______ control. We would like volunteers to come out and help us. Call us at 080-234-7787 for further information. Please remember! It’s everybody’s problem!

A. before
B. once
C. soon
D. shortly

If you visit the northern region, you are encouraged to visit Coowanga, one of the few historic buildings in the ______ modern town of Meadowville.

A. however
B. instead
C. separately
D. otherwise

Despite the dismal economy, our company’s sales last year were ______ better than average.

A. shortly
B. recently
C. slightly
D. properly

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