AftervisitingtheWindowsUpdatewebsiteonaWindows2000computerandinstallingallupdates,auserreportsthattheyareunabletoselectanyresolutionabove640X480withsixteencolors. WhichofthefollowingproceduresshouldthetechniciancompleteFIRST?（）
A. IncreasetheamountofsharedvideomemoryintheBIOSsettings.
B. Reinstalldevicedriversforthevideocardfromthemanufacturer’swebsite.
C. SetHardwareAccelerationforthevideocardtofullintheadvancedareaofDisplaySettings.
D. UninstalltheWindowsServicePackthathadbeeninstalledmostrecently.
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Auserneedsassistanceintroubleshootingaprintingproblem.Theprintjobseemstoprocesscorrectlyattheworkstationbutnevercomesoutoftheprinter.Whichofthefollowingshouldatechnicianrecommend?（）
A. Restarttheprintjobintheprintqueue.
B. Printatestpagefromtheprinterproperties.
C. RuntheAddPrinterWizard.
D. Restarttheprintspoolerservice.
When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）
A. Use gloves and a broom to sweep the glass and debris into a rigid container.
B. Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.
C. Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.
D. Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.
有政府采购法第七十一条、第七十二条规定的违法行为之一，影响或者可能影响中标、成交结果的，依照下列哪些规定处理？（）
A. 未确定中标或者成交供应商的，纠正违法行为后，继续开展政府采购活动
B. 已确定中标或者成交供应商但尚未签订政府采购合同的，中标或者成交结果无效，从合格的中标或者成交候选人中另行确定中标或者成交供应商；没有合格的中标或者成交候选人的，重新开展政府采购活动
C. 政府采购合同已签订但尚未履行的，撤销合同，从合格的中标或者成交候选人中另行确定中标或者成交供应商；没有合格的中标或者成交候选人的，重新开展政府采购活动
D. 政府采购合同已经履行，给采购人、供应商造成损失的，由采购人、供应商自行承担损失责任
AtechnicianhasjustcompletedaCPUupgradeonamotherboard.WhichofthefollowingwillMOSTlikelycausethePCnottoboot?（）
A. Thetechnicianusedgenericthermalpaste.
B. Theprocessorhadpinsbrokenduringinstallation.
C. ThememoryisincompatiblewiththenewCP
D. Anincorrectfansizewasinstalledontheheatsink.
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