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Questions 13-22Section One (Questions 13-17) You will hear five short pieces. For each piece decide what the speaker is talking about. Write one letter(A-H)next to the number of the piece. Do not use any letter more than once. You will hear the five pieces twice.A. lack of a contractB. a rude customerC. a difficult bossD. an uncomfortable officeE. long hours of workF. low payG. lack of holidaysH. boring work ______

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Questions 23-30 You will hear a talk about the qualities of leadership. The talk is given by a management consultant to participants on a training course. Choose the correct ending for each of the sentences(23-30). Mark one letter A, B or C for the ending you choose. Good leaders can appeal to people’s intellects and ______ .

A. feelings
B. sense of humor
C. ambitions

Conversation Three(Questions 9-12) Look at the notes below. You will hear a man telephoning to ask about a recent training session. Notes Outcomes of training session Looking at (9) was useful Advice on (10) was valuable The (11) was too short Next time: involve (12) in planning

Part One Questions 1-12Conversation One(Questions 1-4) Look at the form below. You will hear a man calling about an interview.Message One INTERVIEW Name of Applicant: David (1) , Date and time of interview: (2) tomorrow Present employer: Phone no: (3) Name: New (4) Trading Co.

Conversation Two(Questions 5-8) Look at the form below. You will hear a man calling about a part-time job.Message Two Name: Sally King Sex: Female Age: (5) Address: (6) Forest Road Contact No.: 981.332.981 Experience: sold books door to door for (7) Publishing House Applying for: 8:00 to 8:30 on Monday, (8) Friday morning