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Qualities of Great ManagersGreat managersaccept (16) know how to give (17) properlycriticize (18) poor find out (19) customers’ see (20) learn (21) look out for (22) higher-level __ 18（）

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MEMOTo: RaulFrom: DarcyDate: March 25, 2003Message: Alpha Food Machines is making a new system, which can handled up to 95 reusable bottles a minute and run 24 hours a day with minimum maintenance.Would you please send them a letter and ask them to pay us a visit Their address is 54 Rue Barrault, Toulouse 31000, France.Dear Sir or Madam,I am writing in connection with your advertisement about Rapid Bottler in Food and Drink News.We are a small company, manufacturing soft drinks for sale in the south of Spain. At the moment, we bottle our drinks using an Anderson Disposable Bottle Filling System but we would be interested in hearing more about your computer-controlled equipment.We would be grateful if you could arrange to visit our factory in late May.Yours faithfully,Raul SanchezManagerPurchasing DepartmentInformation Record FormNAME OF EQUIPMENT (41) EQUIPMENT EFFICIENCY (42) PRODUCER (43) ADDRESS 54 Rue Barrault, Toulouse 31000, FranceSUGGESTED VISIT TIME (44) SOURCE OF INFORMATION (45) __ 42（）

Emperor Hotel Conference CenterReservation FormTYPE OF ROOM BOOKED: (9) three rooms and one big roomDATE OF CONFERENCE: (10) January NUMBER OF PARTICIPANTS: (11) about peopleDISCOUNT: (12) %TOTAL PRICE PER DAY: (13) $ CONTACT NAME: (14) SewardACCOUNT NUMBER: (15) __ -3218 11（）

NON-FICTION CATEGORIESA. Academic and ProfessionalB. DictionariesC. HistoryD. Food and Drink (including cookery)E. Travel/GuidesF. Art and ArchitectureG. Nature/AnimalsH. Gardening Lisa Marie wants to learn more about the World War Ⅱ.（）

Bruce believed that it is important（）

A. to cope with ex-CEO.
B. to be always honest and open in managing the company.
C. to make every employee happy.