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For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests. Which of the following best supports the argument that Golden Creamery should use a certified psychologist to develop preemployment tests?()

A. Golden Creamery needs to comply with all federal and state laws.
B. Golden Creamery competitors use psychologists for test development.
C. Golden Creamery strives to create a conscientious organizational culture.
D. Golden Creamery needs to ensure that tests are legally and ethically appropriate.

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For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests. Which of the following, if true, supports the argument that Golden Creamery should require franchise owners to use the firm's preemployment tests?().

A. Hourly employees at Golden Creamery stores typically remain with the company long enough to be promoted to management positions.
B. Golden Creamery franchise owners pay an initial franchise fee and receive a percentage of sales royalties in return.
C. Annual turnover rates for hourly employees of Golden Creamery stores are three times the rate of comparable businesses.
D. Individuals interested in working at a Golden Creamery store can complete online applications on the firm's Web site.

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For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm's success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests. Which of the following questions is most relevant to Golden Creamery's decision to implement preemployment testing for all franchises?()

A. Should Golden Creamery use internal or external sources for job candidates?
B. How will Golden Creamery ensure the confidentiality of an applicant's test results?
C. How does testing correlate with Golden Creamery's mission and vision statements?
D. What is the role of testing in Golden Creamery's strategic performance management system?

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Although inexpensive to develop, assessment centers are infrequently used by employers because such tests have a weak correlation with future job performance.

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The strong correlation between test results and job performance has led to numerous expert recommendations that tests be used as the only selection tool in the hiring process.

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