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管理要解决的问题，通常是具体的、日常的、重复出现且有规律可循的问题，属______。

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建立成功的MIS有两个先决条件，其一是已定好系统的开发策略；其二是【9】。

A—telephone operator； B—extension telephoneC—direct dial telephone； D—urgent callE—wake-up call； F—long-distance callG—local call ；H—suburban telephoneI—international radio telephone ；J—outside lineK—hold up； L—cancellation feeM—minimum charge； N—person to person callO—gets through ；P—courtesy phone （）叫人电话；（）别挂

有偿发行的送达方式主要有通过______及通过零售随机送达两种方式。

June 20, 2007Dear Mr. Brown,I enclose an illustrated supplement to our catalogue. It covers the latest designs which are now available from stock. We are most gratified that you have, for several years, included a se- lection of our products in your mail-order catalogues. The resulting sales have been very steady. We believe that you will find our new designs most attractive. They should get a very good reception in your market. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for closer inspection. For your information, we are planning a range of classical English dinner services which should do well in the North American market. We will keep you informed on our progress and look forward to hearing from you.Yours faithfully,Tony SmithManager Why does the company thank its customerBecause the customers have advertised the company’s products in the （）