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Your car wouldn’t start and you have arrived a few minutes late for dinner with a client. What do you say when you arrive ______
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Bean sticks to its back yard FREEPORT, MAINE L.L. BEAN is a family company. Its boss, Mr Leon Gorman, is the grand- son of Leon Leouwood (sic) Bean, the founder of America’s most famous mail order business. Like Timberland, L.L. Bean first made a name for itself by making superior footwear, the famed Maine hunting boot, and has earned a deserved reputation for the quality of the $600m worth of mainly outdoor clothes and equipment it sells each year. Mr Gorman has shown scarcely any interest in selling abroad - much like his late grandfather, who used to block suggestions that he expand markets by saying: "I’m eating three meals a day now, and I can’t eat four." So few of the 11.3m packages L.L. Bean ships each year with extraordin- ary dispatch and efficiency go outside North America. If the company and America’s trade balance are the losers, so are the foreigners denied easy access to some of the best things made in the United States. About 94% of Bean’s goods carry the L.L. Bean label, either because the product is manufactured by Bean or, as is nowadays more likely, it is made by others to its specifica- tions. Either way, L.L. Bean stands behind all it sells. Customers can return a Bean product for any reason at any time and they get a replacement or their money back. One recently returned a bag with bullet holes in it. In a covering note the customer explained that books in the bag had saved his life when he was hit by stray shots and could he please have a new bag. L.L. Bean said yes immediately. The company is committed to satisfying its customers, and it says it is for customers to decide whether or not they are satisfied. Foreigners have good reason to complain that they are not. The writer is ______ that L. L. Bean products aren’t available abroad.
boycotts cash against documents Chamber of Commerce circumstances claim compensate documents against payment expired load major merchandise minor modification quotas rebate refund reject storage transit truckllorry void Due to unforeseen ______ , we couldn’t clear the goods through customs, so we paid a ______ charge while they were held in a bonded warehouse.
boycotts cash against documents Chamber of Commerce circumstances claim compensate documents against payment expired load major merchandise minor modification quotas rebate refund reject storage transit truckllorry void If the goods are damaged in , the suppliers may have to ______ ______ the clients. If so, they can make an insurance ______ to recover this cost.
Servicing manufactured goods Take it back, son LOS ANGELES On June 8th the Supreme Court ordered Eastman Kodak to stand trial in a competition case about the repair of expensive photocopiers. It has thrown a spotlight on the in- creasingly hostile relationship in America between manufacturing companies and the firms that service and repair the goods which the manufacturers produce. If firms chose to use an indepen- dent service company, it is alleged, Kodak refused to supply either the servicing firm or the customer with spare parts. In effect, Kodak was trying to get customers to agree not to employ any firms that competed with it for service contracts on the Kodak machines. Many economists would side with Kodak, rather than the court. They argue that consumers take servicing costs into account when buying equipment, so restrictive service agreements are not neces- sarily anti-competitive as long as there is competition in the equip- ment market itself. The market for servicing high- technology electronic products alone is worth roughly $100 billion a year. Thousands of independent contrac- tors compete for the business, but the lion’s share goes to equipment manufacturers. Roughly a quarter of the revenues of America’s computer makers comes from servicing and maintain- ing the machines they sell. Profit margins on service contracts can be as high as 50%. That comes in handy when profit margins on the sale of computers are disappearing because of recurring price wars. Other industries may also be affected. Detroit’s car makers also backed Kodak. In 1990 the retail market for car parts was worth $150 billion, about the same as that for new cars. Servicing cars came to another $100 billion on top of that. Detroit used to be happy to leave the repair business to morn-and-pop garages. No longer. Many indepen- dent distributors of spare parts complain that the big car makers are muscling in on their business. Big manufacturers in Japan and Germany service nearly all their own products. But America’s high job mo- bility and entrepreneurial traditions have encouraged many engineers in high-tech industries to set up service firms of their own, often to the fury of their former employers. Not all manufacturers are keen on the repair and service business. Makers of cheaper electronic goods, such as washing machines, tele- visions and video-recorders, find it cheaper and easier to replace faulty machines with new ones, or encour- age customers to buy a new model, than to bother with spare parts. But many states in America require that manufacturers honour warranties on anything they sell. To satisfy the law they have appointed dealers and service agents. And yet because the manufacturers of electronic goods now view many of their products as disposable, they are in direct conflict with the dealers who have to provide service under those warranties. Decide whether these statements are true (√) or false (×), according to the article. It is generally agreed that Kodak acted unfairly.
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