题目内容
Task 5Direction: Reading the following letter. After reading it, you are required to complete the answers that follow the questions (No. 58 to No. 62). You should write your answers (in no more than 3 words) on the Answer Sheet correspondingly.Dear Sir:I recently purchased a computer from your store. When I got it home, the computer was unable to connect to any network. So I installed the latest operating system on it and that still did not fix the problem.I attempted to return it to you store. However, your staff refused to accept the return because it had the operating system installed on it. But no return policy can be found on the receipt, nor has anyone informed me that I cannot return the computer if I have installed an operating system.I request you accept the return or refund the money back to me. A copy of the receipt is attached (including your stated terms and conditions for a return).Sincerely,Tony Brown58. What problem did the writer find with the computer when he got it back home?It was unable to connect to _______.59. What did the writer do to fix the computer’s problem?He installed the latest _________________.60. Why does the writer think he has the right to return the computer?Because no such return policy can be found ______________.61. What did the writer complain about the staff?your staff refused to __________________.62. What is attached to the letter?A ____________________ of the receipt.
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