题目内容

关键因素绩效指标(简称KPI)是通过对银行内部流程的输入端、输出端的关键参数进行设置、取样、计算、分析，衡量流程绩效的一种过程式量化管理指标。

A. 对
B. 错

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平衡记分卡最大的优点在于：它从商业银行的四个方面来建立起衡量体系：财务、客户、内部流程和学习与成长。这四个方面是相互联系、相互影响的，最终保证了财务指标的实现。

A. 对
B. 错

In the office，I never seem to have time until after 5:30 p.m.，_______time many people have gone home.

A. by which
B. for which
C. in which
D. to which

He was eager to go to the hospital to see his stepmother，_____he loved as his own mother.

A. whose
B. who
C. whom
D. which

He changed his mind，________made me very angry.

A. which
B. for which
C. that
D. to witch