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病人李某,输血过程中出现头痛、四肢麻木、腰背部剧痛,继而出现黄疸,血压下降等症状。 病人尿液中可能会有( )。

A. 红细胞
B. 大量白细胞
C. 胆红素
D. 淋巴液
E. 血红蛋白

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For years Internet merchants have poured millions of dollars into new technologies to make their sites easier to use. So why aren’t online customers happier Customer satisfaction levels have remained almost fiat through the last several years. The problem, according to Larry Freed, chief executive of a consulting and research firm called ForeSee Results, is not so much that consumers have ignored the many improvements made in recent years. Rather, be said, they still expect more from Internet shopping than it has delivered. "If we walk into a local store, we don’t expect that experience to be better than it was a couple years ago," Mr. Freed said. "But we expect sites to be better. The bar goes up every year." In ForeSee’s latest survey, released last month, just five e-commerce sites registered scores higher than 80 out of 100, and no site scored higher than 85. It was much the same story a year ago, when just five scored higher than 80, with no site surpassing 85. "Scores have inched up over time for the best e-commerce companies, but the overall numbers haven’t moved drastically," Mr. Freed said. "At the same time though, if you don’t do anything you see your scores drop steadily." That dynamic has been a challenge for online merchants and investors, who a decade ago envisioned. Internet stores as relatively inexpensive (and therefore extremely profitable) operations. Now some observers predict a future where online retailers will essentially adopt something like the QVC model, with sales staff pitching the site’s merchandise with polished video presentations, produced in a high-tech television studio. QVC.com is evolving in that direction. The Web site, which sold more than $1 billion in merchandise in 2006, has for the last five years let visitors watch a live feed of the network’s broadcast. But in recent months, QVC.com has also given visitors the chance to watch archives of entire shows, and in the coming months visitors will be able to find more video segments from recent shows, featuring individual products that remain in stock. Bob Myers, senior vice president of QVC.com, said the Web site’s video salesmanship is especially effective when combined with detailed product information, customer reviews and multiple photographs. About eight months ago, for instance, a customer said that she could not determine the size of a handbag from the photographs on the site because she could not tell the height of the model who was holding it. Within two weeks the site tested and introduced a new system, showing the bags with women of three different heights. The results were immediate: women who saw the new photographs bought the bags at least 10 percent more frequently than those who had not. Still, Mr. Myers said, video is a critically important element to sales. "E-commerce started with television commerce," he said. "The sites who engage and entertain customers will be winning here in the near future." Such a prospect is not necessarily daunting to other e-commerce executives. Gordon Magee, head of Internet marketing for Drs. Foster & Smith, based in a Rhinelander, Wis., said a transition to video "will be seamless for us." The company, Mr. Magee said, has in recent weeks discussed putting some of its product on video "so customers could see a 360-degree view they don’t have to manipulate themselves.\ The result of Foresee’ s recent survey shows that

A. there isn’t a huge increase in customer satisfaction.
B. some companies have to watch their scores drop steadily.
C. E-commerce companies will soon fall out of business.
D. shopping experience in local stores can’t be better.

Questions 6 & 7 are based on the following news item. At the end of the news item, you will be given 20 seconds to answer the two questions.Now listen to the news. At first, the Queen’s attitude towards the mobile phones was that she felt ______.

A. annoyed
B. angry
C. a bit of laugh
D. somewhat confused

Britain’s undeclared general election campaign has already seen the politicians trading numbers as boxers trade punches. There is nothing new in such statistical slanging matches(相互谩骂)What is new is an underestimation of worry about what has been happening to official statistics under the Labour government. One of the most important figures for Gordon Brown when presenting his pre-election budget on March 16th was the current-budget balance. This is the gap between current revenues and current spending. It matters to the chancellor of the exchequer(财政部长) because he is committed to meeting his own "golden rule" of borrowing only to invest, so he has to ensure that the current budget is in balance or surplus over the economic cycle. Mr. Brown told MPs that he would meet the golden rule for the current cycle with £ 6 billion ($11.4 billion) to spare—a respectable-sounding margin, though much less than in the past. However, the margin would have been halved but for an obscure technical change announced in February by the Office for National Statistics to the figures for road maintenance of major highways. The ONS said that the revision was necessary because it had been double-counting this spending within the current budget. If this were an isolated incident, then it might be disregarded. But it is not the first time that the ONS has made decisions that appear rather convenient for the government. Mr. Brown aims to meet another fiscal rule, namely to keep public net debt below 40% of GDP, again over the economic cycle. At present he is meeting it but his comfort room would be reduced if the S 21 billion borrowings of Network Rail were included as part of public debt. They are not thanks to a controversial decision by the ONS to classify the rail-infrastructure corporation within the private sector, even though the National Audit Office, Parliament’s watchdog, said its borrowings were in fact government liabilities. This makes it particularly worrying that the official figures can show one thing, whereas the public experiences another. One of the highest-profile targets for the NHS is that no patient should spend more than four hours in a hospital accident and emergency department. Government figures show that by mid-2004, the target was being met for 9696 of patients. But according to a survey of 55,000 patients by the Healthcare Commission, an independent body, only 77% of patients said they stayed no more than four hours in A&E. One way to help restore public confidence in official statistics would be to make the ONS independent, as the Conservatives and Liberal Democrats have suggested. Another would be for the National Audit Office to assess how the government has been performing against targets, as the Public Administration Committee has recommended. The public attitude towards official figures seems to be rather

A. confident.
B. incredulous.
C. optimistic.
D. critical.

Advances in computers and data networks inspire visions of a future "information economy" in which everyone will have (1) to gigabytes of all kinds of information anywhere and anytime. (2) information has always been a (3) difficult commodity to deal with, and, in some ways, computers and high-speed networks make the problems of buying, (4) , and distributing information goods worse (5) better. The evolution of the Internet itself (6) serious problems. (7) the Internet has been privatized, several companies are (8) to provide the backbones that will carry traffic (9) local networks, but (10) business models for interconnection—who pays how much for each packet (11) , for example—have (12) to be developed. (13) interconnection standards are developed that make (14) cheap and easy to transmit information across independent networks, competition will (15) . If technical or economic (16) make interconnection difficult, (17) transmitting data across multiple networks is expensive or too slow, the (18) suppliers can offer a significant performance (19) ; they may be able to use this edge to drive out competitors and (20) the market. 5()

A. more than
B. less than
C. than
D. rather than

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