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Directions: Read the texts from an article, For five questions, match each rule(1 to 5) to one of the statements (A to G) given below. Mark your answer on your ANSWER SHEET.James Belasco: When the employee causes a problem, help him or her to recognize that. Describe how you feel about the situation and explain possible consequences. You may also suggest other ways for the person to think about the situation. For instance, tell the person how his or her difficult behavior affects other people, such as coworkers or customers.Ken Carlson: Encourage people instead of criticizing them. Praise them and they’ll do more things right and discover talents and abilities they never realized they had. Look for opportunities to compliment a person who demonstrates high work standards. Show the person that you understand everyone makes mistakes and that we can learn positive lessons from mistakes. Or even briefly share one of your own mistakes and thereby strengthen trust between you.Jack Carter: Although you’ ve got a lot to do each day, give your first attention to approving and reviewing projects your employees are working on that day. Don’t frustrate them by being too busy to OK their work or give direction. Give feedback and share information, ideas and suggestions in a timely manner. Don’ t hide behind voice mail and closed office door. Make yourself easy to contact in case they need you.Kelly Hodges: Often, it is the little things we do for people (such as letting workers with long commutes leave early on a snowy day, or springing for dinner when overtime is required) that determine their loyalty to you. Talk with people who have faced challenge in and outside the workplace. Offer them your encouragement. Ask them what things you can do that support them. Work with them to develop a plan for building more supportive behaviors. Show your employees that you care about them. Make certain every employee knows you are committed to supporting his or her development, both professional and personal developments.Robert Scott: Don’t shoot down a suggestion before you’ ve heard it in full. Many of us are too quick or too eager to show off our own experience and knowledge and say that something won’ t work because "we’ ve tried it before" or "we don’t do it that way. ". Give complete attention to his proposal. Listen carefully and respond with empathy. Seek opportunities to praise and compliment constructive suggestions. Now match each of the schools to the appropriate statement. Note: there are two extra statements. Statements[A] Don’t be overly critical.[B] Reward them for their hard work.[C] Be available.[D] Challenge them with a difficult task.[E] Take a personal interest in people.[F] Be open to ideas.[G] Influence the person’ s attitude. James Balesco
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Directions: This section is designed to test your ability to understand spoken English. You will hear a selection of recorded materials and you must answer the questions that accompany them. There are two parts in this section, part A and part B. Now look at Part A in your test paper.Part A You will hear 10 short dialogues. For each dialogue, there is one question and four possible answers. Choose the correct answer —A, B, C or D, and mark it in your test booklet. You will have 15 seconds to answer the question and you will hear each dialogue ONLY ONCE. Now look at question 1. What does the woman imply
Questions 22 ～ 25 are based on the following passage. What does the word "expert" mean
22（）
Nothing was going right for Dr. Turner at the hospital. He made a mistake while operating on a patient. He felt sure he was no longer trusted and decided to change his job. One day he learned from the paper that a doctor was looking for a partner. The doctor, whose name was Johnson, lived in Thorby, a small town in the north of England.A few days later Dr. Turner went to Thorby, and arrived at Dr. Johnson’s home early in the afternoon. Though old and a little deaf (聋的), Dr. Johnson still had a good brain. He kept talking to the visitor about the town and its people. When they turned to the question of partnership, it was already seven in the evening. Dr. Johnson invited Dr. Turner to have dinner with him in a restaurant before catching the train back to London. Dr. Turner noticed that Dr. John son was fond of good food and expensive wines. They had an excellent meal. When the bill was brought, Dr. Johnson felt in his pocket. "Oh, dear," he said. "I’ve forgotten my money.""That’s all right," Dr. Turner said. "I’ 11 pay the bill." As he did so, he began to wonder whether Dr. Johnson was worthy of trust. The two doctors spent most of the afternoon talking about().
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