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Customer Service Centre Manager Wanted It’s no use providing excellent services if the people they’re designed for don’t know about them, or aren’t sure how to (29) them. That’s why we’re opening a Customer Service Centre in October which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it. (31) the manager, you’ll be the driving force behind this new venture. To work (32) this exiting new post, you should have at least two years’ management experience ill customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget. (36) your strong leadership skills, you’ll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving. You will need to communicate well, (39) with those working in the Centres and external contacts, and you will be required to (40) excellent presentation and negotiation skills.

A. give
B. supply
C. demonstrate

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Henry and Rachel discuss organizing a workshop on

A. team building.
B. cost cutting.
C. time management.

Customer Service Centre Manager Wanted It’s no use providing excellent services if the people they’re designed for don’t know about them, or aren’t sure how to (29) them. That’s why we’re opening a Customer Service Centre in October which will provide a model for (30) more units of this type. The Centre will be on a busy high street so that everyone can see it. (31) the manager, you’ll be the driving force behind this new venture. To work (32) this exiting new post, you should have at least two years’ management experience ill customer services. Your ability to think (33) and your knowledge of local businesses will (34) you to plan and run the operations of the Centre to the highest standards and (35) budget. (36) your strong leadership skills, you’ll ensure a happy and open environment (37) all your people can develop, and the service (38) is always improving. You will need to communicate well, (39) with those working in the Centres and external contacts, and you will be required to (40) excellent presentation and negotiation skills.

A. Using
B. Use
C. Used

MEMODate: September 27, 2006To: MikeFrom: MDSubject: Information Request from Turkey I received this e-mail this morning. Please make a note of their request and give it to Tony Brown in Consultancy Department. It’s better to give them a reply this week.Sender: Global Consultancy Co., Ltd. info@ golbaltr, orgTopic: Information Request from TurkeyDear Sir or Madam: We are GLOBAL CONSULTANCY CO. LtD, located in Ankara, capital of Turkey. With an attempt to do business with Chinese companies, we would like to get information on the Chinese exporters of cell phone accessories. We would be grateful if you could send a list of the companies as soon as possible.Looking forward to hearing front you soon.Yours sincerely,SOSKUN CELIKGeneral ManagerGLOBAL CONSULTANCY CO. , LTD. INFORMATION REQUEST FORMName of company: (41) ______Location: (42) ______Information needed1. Name and address of: (43) ______2. Line business: (44) ______Time for reply: (45) ______

What does Peter order

A. Chicken.
B. Steak.
C. Fis

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