Which of the following is a benefit an organisation is likely to experience from introducing a policies and procedures manual?
A. Innovation
B. Consistency
C. Flexibility
D. Staff satisfaction
查看答案
What is the main purpose of an organisation chart?
A. To provide customers with the contact details of key personnel
B. To ensure employees know who they report to
C. To show authority and communication lines
D. To encourage teamwork between departments
Which one of the following is an advantage of a decentralised administration function?
A. Local offices will have greater control over their own administration
B. A consistent approach to administration is likely to be followed across local offices
C. Duplication of administrative tasks will be avoided
D. The overall administration cost is likely to be higher
Two statements relating to organisational policies and procedures are shown below. Is each statement true or false?
A. Statement 1 is true, Statement 2 is false
Both statements are true
C. Statement 1 is false, Statement 2 is true
D. Both statements are false
A data file contains 'standing' or reference data such as customer names and addresses. What type of file is this?
A. Transaction file
B. Spreadsheet file
C. Key file
D. Master file
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