Many people dislike walking to the bank, standing in long lines, and facing bad-tempered bank tellers. They are not pleased with their bank"s limited hours. Moreover, banking business 1 are getting more and more complicated. People have to provide not only ID cards, but also other related documents. To many people, they want to do some banking at night and on weekends. For such people, their problems may soon be over. Before long, they may be able to do their banking from the 2 of their own home, any hour of the day, any day of the week. Many banks are 3 online branches or Internet offices, which means people will be able to take care of much of their banking business through their home computers. This 4 is called "interactive banking." At these online branches, customers will be able to view all their accounts, move money between their accounts, 5 a loan and get current information on products such as credit cards. Customers are also able to pay their bills 6 and even e-mail questions to the bank. Banks are creating online services for several reasons. One reason is the bank must 7 for customers who will switch to another bank if they are not 8 with the service they receive. The convenience of online banking 9 the kind of customer banks most want to keep. That is, people who are young, well-educated and have good incomes. Banks also want to 10 modern technology since they have moved into the 21st century.
Questions 12 to 15 are based on the conversation you have just heard.
A. There were fire hazards in them.
B. They were too spacious.
C. There was too much light.
D. They were too hot to work in.
Questions 23 to 25 are based on the passage you have just heard.
A. Sharing one"s feeling with others.
B. Attending Dr. Alberti"s lecture.
C. Talking with a superior.
D. Chatting with other people.