题目内容

The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately.

A. empathy
B. assurance
C. responsiveness
D. reliability

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Which of the following is an example of a pure service?

A. air travel
B. psychotherapy
C. a laptop
D. a restaurant meal

A service results in ownership on the part of the client.

A. 对
B. 错

The quality of services is independent of who provides them.

A. 对
B. 错

Service