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Web self-serviceMany of today’s e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience that’s rich and concise enough to bring the user through to the logical end of a process or transaction without direct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences.Because the Internet is a multimedia environment, we have the opportunity to change the way companies and customers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, it’s easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the impact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision.To fully understand the importance of serf-service, let’s first re-establish some principles that have recently fallen out of favor. The meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion.In reality, self-service is a strategy and technology that’s not going away. It’s going to become very large, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-service application.To figure out where self-service can be best applied, look at the partnerships your organization has, whether they’re with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated distribution channels.Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of incremental staff. Those two goals alone should place serf-service high on your organization’s list of priorities. (11) But some companies have reversed that trend by realizing there’s no way for them to scale or provide necessary service to partners and customers without self-service at the core of the strategy.If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) . 8（）
周游与杨财、王昭、陆维三人合伙开办了一个合伙企业。由周游、杨财、王昭各出资5万元，陆维提供技术入伙，与周游、杨财、王昭平均分配盈余。四人办理了有关手续并租赁了房屋，但并未订立书面协议。半年后，杨财想把自己的一部分财产份额转让给丁雨，周游和王昭同意，但陆维不同意，并表示愿意受让杨财转让的那部分财产份额。因多数合伙人同意丁雨成为新的合伙人，陆维于是提出退伙，周游、杨财、王昭同意。此时，企业已对银行负债8万元。此后，企业经营状况持续恶化，半年后散伙，又负债6万元。根据案情回答下列问题： 陆维退伙后，企业所负6万元的债务应由谁承担
Web self-serviceMany of today’s e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience that’s rich and concise enough to bring the user through to the logical end of a process or transaction without direct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences.Because the Internet is a multimedia environment, we have the opportunity to change the way companies and customers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, it’s easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the impact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision.To fully understand the importance of serf-service, let’s first re-establish some principles that have recently fallen out of favor. The meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion.In reality, self-service is a strategy and technology that’s not going away. It’s going to become very large, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-service application.To figure out where self-service can be best applied, look at the partnerships your organization has, whether they’re with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated distribution channels.Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of incremental staff. Those two goals alone should place serf-service high on your organization’s list of priorities. (11) But some companies have reversed that trend by realizing there’s no way for them to scale or provide necessary service to partners and customers without self-service at the core of the strategy.If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) . 10（）
4Engineering students are supposed to be examples of practicality and rationality, but when it comes to my college education, I am an idealist and a fool. In high school I wanted to be an electrical engineer and, of course, any sensible student with my aims would have chosen a college with a large engineering department, famous reputation and lot of good labs and research equipment. But that’s not what I did.I chose to study engineering at a smalI liberal-arts university that doesn’t even offer a major in electrical engineering. Obviously, this was not a practical choice; I came here for more noble reasons. I Wanted a broad education that would provide me with flexibility and a value system to guide me in my career. I wanted to open my eyes and expand my vision by interacting with people who weren’t studying science or engineering. My parents, teachers and other adults praised me for such a sensible choice. They told me I was wise and mature beyond my 18 years, and I believed them.I headed off to college, feeling sure I was going to have an advantage over those students who went to big engineering "factories" where they didn’t care if you had values or were flexible. I was going to be a complete engineer., technical genius and sensitive hu manist all in one.Now I’m not so sure. Somewhere along the way my noble ideals crashed into reality, as all noble ideals eventually do. After three years of struggling to balance math, physics and engineering courses with liberal arts courses, I have learned there are reasons why few engineering students try to reconcile engineering with liberal arts courses in college.The reality that has blocked my path to become the typical successful student is that engineering and the liberal arts simply don’t mix as easily as I assumed in high school. Individually they shape a person in very different ways; together they threaten to confuse. The struggle to reconcile the two fields of study is difficult. According to the author, by interacting with people who study liberal arts, engi- neering students can （）.
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