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· Read the memos below.· Complete the claim form on the opposite page.· Write a word or phrase (in CAPITAL LETFERS) or a number on lines 41-45 on your Answer Sheet. AFT CLEANING SERVICES LTDTo: Mary Wood, SupervisorFrom: Steven Harvey, Manager I got this email yesterday from Collins Ltd. in Mill Lane. Could you fill in a new client form for them Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us!To: Steven Harvey {p. broadbent@ aftclean, com}From: Paul Tomkins {p. tomkins@ collins, co. uk}Subject: Our telephone call on 14 January I can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January. NEW CLIENT DETAILSCompany: (41) _________Name of person to contact: (42) _Address of property to be cleaned: (43) _Starting date: (44) _How client first heard about us: (45) _________

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· Read the annual report about a company.· Choose the best word to fill in each gap, from A, B or C.· For each question (29-40), mark one letter (A, B or C) on your Answer Sheet. Compact International This year has been an excellent year for Compact International. Our total sales have reached ￡42 million and sales in the UK show (29) impressive 8% growth. In 2004 we (30) forced to invest heavily in new technology. But the initial problems this caused have been balanced (31) the excellent progress we have made. We are producing 23% more than three years (32) Our success is partly due to our sales staff, (33) have managed to find many new customers. (34) hard work is a model for us all. The joint venture project in Indonesia began with many problems, (35) we have now overcome most of them and we will start selling better in 2007. The project will be similar (36) the one in Malaysia. The company (37) begun a new training program for our employees. These have been so popular (38) we will extend the program for one more year. If we can (39) the number of employees who attend the program, there will surely be an increase (40) our sales volume.

A. on
B. of
C. in

PART ONE· For questions 1 -8 you will hear eight short recordings.· For each question, mark one letter (A, B or C) for the correct answer.· You will hear the eight recordings twice. Which hotel does Henry’s friend recommend

A. The Grand Hotel
B. The Orion
C. The Plaza

· Listen to the manager talking to staff about the way they answer the telephone.· For each question (23 -30), mark one letter (A, B or C) for the correct answer.· You will hear the recording twice. When putting a call through, staff should always

A. ask for the caller’s name.
B. play the hold music.
C. ask the caller to wait.

PART ONE· For questions 1 -8 you will hear eight short recordings.· For each question, mark one letter (A, B or C) for the correct answer.· You will hear the eight recordings twice. What is the main reason for the increase in the number of passengers

A. Lower price.
B. Improved service.
C. Better facilities.