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The first word of a complimentary close should be capitalized.

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Casual words and slang as well as the light, conversational tone should be avoided in a business letter.

Personal pronouns “I” and “we” have the same meaning when writing a business letter.

Letters are generally divided into business letter and personal letter.

In a question and answer session, as a speaker, if you don’t know the answer to a particular question, just ignore the question and move on to the next one.