According to the text, the end of a product’s life cycle is marked by（）
A. a sharp rise in production costs.
B. the product becoming outdated.
C. an increase in customer complaints.
D. less support from sales management.
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9（）
A. Employ active listening noises such as ’yes’ or ’I see’ or ’great’.
B. It would also be wise to learn and use the names of the top assistants.
C. If not, just let them know you appreciated them speaking with you and end the call.
D. If your call is not expected, unless it will be a short call, ask the party if they have the time for you.
E. Remember, do not end the call abruptly.
F. If answering someone else’s line, be sure to include their name in your speaking.
G. In this area, proper phone technique can make or break deals or relationships.
Which problem has been sorted out
A. The position of the drinking machine.
B. The amount of light in the new office.
C. The desk plan for the ground floor.
顺序文件时根据记录的 (14) 来进行存取的文件组织方式，使最简单的文件，如果文件按关键字有序输入，则形成的顺序文件称为顺序有序文件，否则称为顺序无序文件。索引文件可分为索引顺序文件和索引无序文件，其中，索引无序文件是指 (15) 。直接存取文件又称为哈希文件或散列文件，即利用哈希函数和处理冲突的方法，把文件记录散列到外存上，通常是磁盘上，它的特点是 (16) 。 （15）处填（）。
A. 主文件无序，索引表有序
B. 主文件有序，索引表无序
C. 主文件有序，索引表有序
D. 主文件无序，索引表有序
11（）
A. Employ active listening noises such as ’yes’ or ’I see’ or ’great’.
B. It would also be wise to learn and use the names of the top assistants.
C. If not, just let them know you appreciated them speaking with you and end the call.
D. If your call is not expected, unless it will be a short call, ask the party if they have the time for you.
E. Remember, do not end the call abruptly.
F. If answering someone else’s line, be sure to include their name in your speaking.
G. In this area, proper phone technique can make or break deals or relationships.
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