What kind of smile is proper as a salesperson according to the conversation?
A. smile loudly
B. smile with mouth being closed
C. giggle
D. smile with face lighting up
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What does the man do?
A. maybe a consultant on body language
B. maybe a decorator
C. maybe a designer
D. maybe a hairdresser
What is not true about the woman?
A. She wasn’t offended by the Japanese woman’s limp handshake.
B. She doesn’t know much about Japanese body language.
C. The meeting didn’t go well between her and the Japanese lady.
D. She plans to learn something about intercultural communication.
5. When people feel comfortable, they often shrink and make themselves smaller.
A. T
B. F
If people are surprised, they often curve their eyebrows, while anger is indicated by lower brows
A. T
B. F
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