题目内容

If you intend using humor in your talk to make people smile, you must know how to identify shared experiences and problems. Your humor must be relevant to the audience and should help to show them that you are one of them or that you understand their situation and are in sympathy with their point of view. Depending on whom you are addressing, the problems will be different. If you are talking to a group of managers, you may refer to the disorganized methods of their secretaries; alternatively if you are addressing secretaries, you may want to comment on their disorganized bosses. Here is an example, which I heard at a nurse’s convention, of a story which works well because the audience all shared the same view of doctors. A man arrives in heaven and is being shown around by St. Peter. He sees wonderful accommodations, beautiful gardens, sunny weather, and so on. Everyone is very peaceful, polite and friendly until, waiting in a line for lunch; the new arrival is suddenly pushed aside by a man in a white coat, who rushes to the head of the line, grabs his food and stomps over to a table by himself. "Who is that" the new arrival asked St. Peter. "Oh, that’s God,," came the reply, "but sometimes he thinks he’s a doctor." If you are part of the group which you are addressing, you will be in a position to know the experiences and problems which are common to all of you and it’ll be appropriate for you to make a passing remark about the inedible canteen food or the chairman’s notorious bad taste in ties. With other audiences you mustn’t attempt to cut in with humor as they will resent an outsider making disparaging remarks about their canteen or their chairman. You will be on safer ground if you stick to scapegoats like the Post Office or the telephone system. If you feel awkward being humorous, you must practice so that it becomes more natural. Include a few casual and apparently off-the-cuff remarks which you can deliver in a relaxed and unforced manner. Often it’s the delivery which causes the audience to smile, so speak slowly and remember that a raised eyebrow or an unbelieving look may help to show that you are making a light-hearted remark. Look for the humor. It often comes from the unexpected. It’s a twist on a familiar quote "If at first you don’t succeed, give up" or a play on words or on a situation. Search for exaggeration and understatements: Look at your talk and pick out a few words or sentences which you can turn about and inject with humor. The author cited the doctor story to______.

A. show how supercilious doctors are
B. show how nurses dislike doctors
C. illustrate the importance of shared experiences in using humor
D. illustrate the author’s capability of understanding humor

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2010年7月,江苏省某国内旅行社组织接待了从外地某市来江苏旅游的团队一行30人,在参观游览过程中,作为地陪的王某调整了接待计划,私自减少了两个计划内的景点,在对每位客人加收50元钱后,增加了三个计划外景点。在团队活动期间,王某还以司机名义向客人兜售了10件旅游纪念品。旅游结束后,该团客人集体签名向旅游行政管理部门投诉,认为导游员违背了当初双方签订的旅游合同内容,要求对王某和委派该导游员的旅行社进行处罚。 依据《导游人员的年审管理规定》,导游员王某______。

A. 可通过年审
B. 不予通过年审
C. 暂缓通过年审
D. 给予警告

沿海开发是我省新一轮经济增长的最大空间,也是推动经济转型升级的重要抓手。

A. 对
B. 错

2010年7月,江苏省某国内旅行社组织接待了从外地某市来江苏旅游的团队一行30人,在参观游览过程中,作为地陪的王某调整了接待计划,私自减少了两个计划内的景点,在对每位客人加收50元钱后,增加了三个计划外景点。在团队活动期间,王某还以司机名义向客人兜售了10件旅游纪念品。旅游结束后,该团客人集体签名向旅游行政管理部门投诉,认为导游员违背了当初双方签订的旅游合同内容,要求对王某和委派该导游员的旅行社进行处罚。 依据《导游人员管理条例》可进行处罚的具体内容是什么______

A. 导游人员王某擅自增加或者减少旅游项目的,由旅游行政管理部门责令改正,暂扣导游证3至6个月
B. 导游人员王某擅自增加或者减少旅游项目的,情节严重的,由省、自治区、直辖市人民政府旅游行政部门吊销导游证并予以公告
C. 对委派该导游人员的旅行社给予警告直至责令停业整顿
D. 对委派该导游人员的旅行社由旅游行政管理部门责令改正,处1000元以上3万元以下的罚款;有违法所得的,并处没收违法所得

2009年12月,某学校10名教师与旅行社签订旅游协议,定于2010年2月8日,组团赴新马泰港澳进行旅游活动。旅游者按规定每人预付了800元旅游费。2月5日旅行社电话告知旅游者,由于机票无法解决,此团被迫取消。该旅行社境外部经理到学校说明情况,赔礼道歉,退还预付旅游费。双方发生争执。旅游者投诉要求旅行社赔偿损失每人5000元。 请根据本案的法律事实,回答以下问题: 旅游者投诉后不久,认为旅游者中有的已经买了礼品,准备出国时馈赠亲友;有的已经与境外亲友约定会面,却因旅行社单方面取消协议,使其无法与境外亲友团聚,精神上的损失难以弥补,所以要求将旅行社的赔偿金额增加到2000元。针对此情况,以下说法______正确。

A. 旅游者可以变更投诉要求
B. 如该投诉已经立案,旅游者有权放弃投诉请求,但是不得变更
C. 旅游者有权利了解投诉的处理隋况
D. 旅游者有权请求调解

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