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案例六案情介绍（文中姓名都是化名）2006年7月，游客王征等三人报名参加了海洋旅行社组织的张家界5日游散客团。根据合同约定，王征等人7月2日晚乘火车赴张家界，7月 6日中午乘K267次火车返程。结果就在7月5日，地接社导游告知王征，他们的旅游行程已结束，当天中午乘K267次火车返回。王等 3人无奈之下，只得提前返回。返回后，遂将旅行社投诉至当地旅游质监所，要求退还一天的导游服务费及相关费用。旅行社答复：游客王征等人是临出发前一天才到旅行社报的名，张家界、黄龙5日游的对外报价是1080元／人，王某当时要求不去黄龙，即给每人优惠100元，并说要马上签订合同，旅行社导游李艳就是私自将原行程上的“黄龙”去掉后，以原行程为模本与王签订了合同。之后，地接社将张家界4日游的行程表发了过来，旅行社这才发现签订的合同行程多了一天，这次事故纯属导游李艳的个人行为，旅行社不承担责任。据调查，当时旅游市场上推出的张家界常规行程中游览“黄龙”应比不游览“黄龙”多一天时间。当时旅行社将黄龙取掉后，应去掉一天的住宿。但旅行社导游未将这一天去掉才导致了这一失误。法律问题：你认为本案中旅行社是否承担责任？为什么？
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The first rule stepping up your luck is to look for variety. More variety will result in a richer life with more opportunities. The more varied life is, the more likely that unexpected combinations of events will occur, giving us the chance to improve our situation. Being able to change is the best way to survive in changing, unpredictable times.When we are searching for something, like a pair of lost eyeglasses, it isn’t a good idea to always follow the same pattern of search. Searching for happiness is like that as well. Be flexible. Learn from your mistakes. Try lots of different possibilities.Variety is necessary for happiness. No matter how rich our lives may seem, if they consist only of expected events and repetition, boredom steps in. We find pleasure in the unexpected and the surprising. Saying yes to uncertainty adds pleasure to life and contributes to our luck. Sometimes it seems easier, however, to use our strength to build walls to try to protect ourselves from uncertainty. We buy life insurance, household insurance, car insurance. We work hard and put money aside. But all this planning can’t guarantee safety. We need to find the courage to welcome uncertainty.Each of us should find one action that will increase variety: subscribe to a new magazine, take a different route to work, sign up for a night-school course. Then focus on its positive results. This positive reinforcement, together with the pleasure of sensing the power in doing what we want to, should give us the courage for the next act.Accepting ourselves exactly as we are at this present moment provides the courage to move forward. Believing that all our choices in the past were the best we could have made at the time frees us from regret and reinforces our belief that we are as good as we can be at this moment. The best preparation for the future is self-acceptance in the present. Self-acceptance and trust in people are the foundations of confidence and courage.Self-acceptance, courage and action don’t guarantee good luck, but they do guarantee a richer and fuller life. According to the text, to make life colorful we must（）
案例十三案情介绍（文中姓名都是化名）2004年1月，姜梁等16名旅游者参加了江南观光旅行社组织的海南4飞6日游。按合同约定的行程计划是2月3日乘飞机从三亚返回海口。但由于大雾和雷电天气，预定航班被迫取消。旅行社为确保2月4日乘海口至北京航班按时返京，拟改乘大巴赶回海口。但与旅游者协商未果，旅游者坚持按原约定乘飞机返回海口。由此导致在三亚滞留4天。直到2月8日，旅行社设法购得机票后才返程。返京后，姜梁等旅游者以上述原因向旅游行政管理部门投诉，要求旅行社承担违约责任，并支付他们滞留三亚期间的住宿费用及误工费。法律问题：1.旅游者的投诉有无法律依据？请求能否得到支持？2.根据《旅游投诉暂行规定》旅游行政管理部门应如何处理这一投诉？
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Helen Smith:What better way to start off my senior year in high school than by reading something I am entirely familiar with I couldn’t have described this online revolution any better. The expansion of Facebook and its continuing success make me more interested in the world of computers and web design and the career choices they offer. Thanks, Mark Zuckerberg, for "poking" me into Facebook.Kevin Stuart:Rather than seeing Facebook as the hottest connection tool, I think it’s more like the latest way to make an already impersonal world even more impersonal. How sad that our society is so isolated that we need a computer to "connect" with others. No, thanks! I’m going to continue hanging out on the street corner, and hope someone builds a village square someday—now, there’s a radical idea!Robert Meyer:Isn’t it a contradiction that so many Americans criticize the government measures for national security purposes as an invasion of privacy when many of these same people feel free to lay bare their private lives to public exposure on Facebook Perhaps it reveals shallow minds or shallow lives. Or worse, does it reveal a lack of concern about the security of our country Sad indeed.James Brown:I eagerly returned from vacation so I could see my nieces who were home from college, only to find them with their "faces" in Facebook almost all day. They no longer communicate much with others face to face. No more hanging out at someone’s home. I wonder what effect this societal isolation will have on all of us. I hope this isn’t a trend, I remember all the fun face-to-face contact used to be.Laura Lee:I love email. I live and die by Google, but I will never understand the appeal of Facebook and its vast community of friends. In fact, I’m rather shocked. There are thousands out there who would like to be your friend and demand your time: they’re called books. Pick one up. Life is short. Save your few real friendships for coffee over at Starbucks or invest yourself in a local cause that will form meaningful, lifelong relationships.Now match the name of each person (61 to 65) to the appropriate statement.Note: there are two extra statements.StatementsA、Facebook has built up my confidence in my study.B、Facebook raises individual awareness of privacy protection.C、Facebook serves as an eve opener for my future work pursuit.D、Facebook worsens; instead of bettering, interpersonal relations.E、I miss the good old days when people met and talked to each other in person.F、Mind your own behavior online before you blame others for privacy interference.G、Don’t waste your time on Facebook when you can do something more significant. Helen Smith（）
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