M: Customer service. Andney Grant speaking. How may I help youW: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to doM: I’m really sorry, madam. I’ll check right away. Would you please tell me your order numberW: It’s CE2938.M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.W: OK. Well. Thank you.M: Thank you, madam, for choosing Linch’s Mail. I hope you will have a wonderful vacation. How does the woman feel at the beginning of the conversation().

Angry.
B. Surprised.
C. Sad.