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We can obtain the name and address of the potential customer through many channels such as the internet, ads, the bank and so on.

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What’s the first step of writing a letter of establishing business relations?

A. Introduce your company
B. Introduce your product
C. State the channel（渠道） of obtaining the information
D. Express your hope to get an early reply

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To write a letter of establishing business relations, you will____ in the last paragraph.

A. state the channel of obtaining the information
B. introduce your company
C. introduce the product line
D. express your hope of getting an early reply

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In introducing a product, we often say “We offer______ for regular purchase.

A. counts
B. discounts
C. discourse
D. counting

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In the sentence “We have a three-month warranty.” What does “warranty” mean?

A. 退货
B. 退款
C. 延期付款
D. 保修

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