题目内容

In the first e-mail, what is the recipient advised to do?

A. To ask Ms. Adamson for a gift code
B. To visit the nearest Charlotte Maids
C. To redeem the certificate online
D. To schedule a time slot

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iTune Music Store
Tel: 703-536-1094
Fax: 703-536-1090
October 3
Ms. Naomi Lewis
1325 Wilson Boulevard,
Arlington, Virginia 22209
Dear Ms. Naomi Lewis,
We are writing to inform. you that the shipping of order you placed on September 16 has been delayed because the requested CD is currently out of stock. The estimated delivery date is October 10. We apologize for any inconvenience caused by this delay.
If you still wish to purchase this item, please contact our Customer Service Department at 703-536-1094. If we don' t hear from you by October 7, we will cancel your order and close your account.
Thank you for your business and we hope to hear from you soon.
Sincerely,
Mary Williams
Customer Service Department, iTune Music Store
Why was the letter sent to Ms. Naomi Lewis?

A. To confirm an appointment
B. To inform. her of a delay
C. To recommend a CD
D. To ask her for a contribution

What is NOT mentioned as a feature of the Bell Conference Center?

A. Pool
Banquet room
C. Health club
D. Meeting room

Higher Gas Prices Are Affecting Car Purchase Decision
The percentage of car buyers changing their mind about their next new car purchase has increased 10 points from nearly 50 percent to nearly 60 percent in the last 30 days, according to a monthly automative study conducted by Robertson Marketing Research. The survey was first taken in July, when the national average cost per gallon for gas was $1.81, and then repeated in August to find out about changes in vehicle purchase intentions as the average cost per gallon increased 20 cents to $2.01.
Auto sales in the last 30 days were relatively strong with the large SUV segment seeing slight increases in sales mostly fueled by heavy incentives and rebates added mid-month.
Changes in Consideration from July to August
MEMORANDUM
TO: Warren Graf
FROM: Steve Weir
DATE: September 28
RE: Survey
Gasoline prices are soaring and it shouldn't surprise us that automobile buyers are becoming choosier. When I opened my first car lot 20 years ago, few buyers were worried about how many miles per gallon of gasoline the cars would get. Nowadays, almost every buyer asks me about the cars' gasoline consumption.
Personally, I think the performance of SUVs is extremely overrated. In my opinion and in the opinion of many people, SUVs consume far too much gasoline and are hard to steer. I'm not saying that I wouldn't sell SUVs. I enjoy making a profit as much as any other person. However, the sky rocketing prices of gasoline cannot be ignored.
Many drivers of SUVs buy them because they feel that they will be well-protected in case of an accident. They provide good protection because of their large size and offer a lot of space of large families.
According to the report, how is the change in gas price affecting the sales of SUVs?

A. Gas price has caused a slight increase in sales.
B. Increase in gas price will discourage investment in the car industry.
C. Not much change has been seen.
D. Gas price has created a big incentive to buy SUVs.

What is NOT stated in the information?

A. Brent may end the coverage if the customer provides false information.
B. Defective products may be returned to the store for a full refund.
C. Appliances used commercially are ineligible for the coverage.
D. Only specific electronic items are covered by the plan.

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